Clear Guidance for Every Contribution.

Donations made to CAREPROMISE FOUNDATION are intended to support our charitable objectives and programme activities.

Once a donation has been successfully completed, a cancellation or refund is not guaranteed simply because the donor changes their mind.

If you believe that a donation was made by mistake, please contact us as soon as possible with the relevant transaction details. We will review the request and determine the appropriate next steps in accordance with applicable law and the circumstances of the payment.

If you believe that the same donation amount was debited more than once for a single intended contribution, please contact us.

To help us investigate, provide:

• Donor name
• Donation date
• Donation amount
• Transaction reference or payment ID
• Relevant payment confirmation, if available

Please do not send your UPI PIN, OTP, banking password or complete card security details.

We will review the available records and coordinate with the relevant payment service provider or bank where necessary.

In some cases, a payment may appear unsuccessful even though the amount has been debited from the donor's bank account.

If this happens, please first check the payment status and any reversal or refund update from your bank or payment provider.

If the issue remains unresolved, contact CAREPROMISE FOUNDATION with the transaction reference and relevant details. We will review the information available to us and assist with the enquiry as appropriate.

The time required to resolve a payment issue may depend on the bank, payment gateway or other service provider involved.

If you accidentally enter an incorrect donation amount or select the wrong option, contact us as soon as possible.

Please provide the transaction reference, the amount paid and a brief explanation of the issue.

Each request will be reviewed individually. Any correction, cancellation or refund will depend on the circumstances, the status of the transaction, applicable requirements and the procedures of the relevant payment provider.

A refund or adjustment is not guaranteed in every case.

Refund requests may be reviewed in circumstances such as:

• A verified duplicate donation transaction.
• A payment error or technical issue requiring investigation.
• An amount debited despite a failed or incomplete transaction.
• Another exceptional circumstance where a refund is appropriate or required by applicable law.

This list is illustrative and does not guarantee a refund in any particular case.

Approved refunds will be processed through the relevant payment channel wherever possible. The actual crediting time may depend on the bank or payment service provider.

Nothing in this policy limits any rights or remedies available to donors under applicable law.

Donors may be able to select a specific programme when making a contribution, including:

• CAREPROMISE UDAAN — Education & Child Development
• CAREPROMISE BETI UDAAN — Girl Child Education
• CAREPROMISE SEHAT — Community Health & Wellness

Where a donation is made for a stated programme, the Foundation will make reasonable efforts to use the contribution in accordance with the stated purpose and applicable requirements.

If a programme-specific allocation cannot be fulfilled, the Foundation will handle the contribution in accordance with applicable law, the stated donation terms and any relevant donor restrictions. Where appropriate, the donor may be contacted regarding available options.

A change in programme plans or implementation timelines does not automatically entitle a donor to a refund.

To request a review, email us using the contact details below.

Email:

info@carepromisefoundation.org

Subject Line:

Donation Refund Request

Please include:

• Full name
• Email address used for the donation, if applicable
• Donation date
• Donation amount
• Transaction reference or payment ID
• Reason for the request

Please share only the information necessary to investigate your request. Do not include confidential banking credentials or payment passwords.

We may contact you if additional information is reasonably necessary to review the request.

We aim to acknowledge and review donation-related enquiries within a reasonable period.

Where a refund is approved or required, we will communicate the next steps as appropriate. The final processing time may depend on the payment gateway, bank or other service provider.

Submission of a refund request does not mean that the request has been approved.

If a donation receipt has already been issued and a related transaction is subsequently refunded or corrected, the donor should contact us so that the relevant records can be reviewed and updated where necessary.

Donors should retain their transaction confirmations and receipts for their records.

Any tax-related implications of a refund or correction may depend on the circumstances and applicable law. Donors should seek advice from a qualified tax professional where necessary.

For cancellation, refund or payment-related assistance, please contact:

CAREPROMISE FOUNDATION

Email:

info@carepromisefoundation.org

Phone:

+91 8750908802

Subject Line:

Donation Refund Request

We will review your enquiry and respond as appropriate.