Your Privacy Matters to Us.

CAREPROMISE FOUNDATION is committed to building trust through responsible communication, transparency and respect for the people who connect with our organisation.

This Privacy Policy applies to our website and to information submitted through our online forms and other website-related communication channels.

Contact Email:

info@carepromisefoundation.org

Phone:

+91 8750908802

Depending on how you interact with our website, we may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• City or general location, where provided
• Organisation or institution name, where relevant

Donation-Related Information

• Donation amount and selected programme
• Information required to issue a donation receipt
• PAN or address details, where legally or operationally required
• Transaction reference and payment status

Volunteer and Partnership Information

• Skills, areas of interest and availability
• Professional or institutional details voluntarily provided
• Information submitted through volunteer, partnership or Get Involved forms

Communication Information

• Questions, messages, feedback and enquiries sent to us

Technical Information

Certain technical information, such as browser type, device information, pages visited and website usage data, may be collected through server logs, analytics tools or cookies if these are implemented.

We aim to collect only the information reasonably necessary for the relevant purpose.

We may use the information collected to:

• Process donations and maintain appropriate donation records.
• Issue donation receipts and provide relevant donation-related information.
• Respond to questions, requests and feedback.
• Contact individuals who express interest in volunteering or partnering with us.
• Communicate programme updates and organisational information where appropriate.
• Maintain financial, administrative and statutory records.
• Improve website functionality, accessibility and user experience.
• Protect the website against fraud, spam, misuse and security threats.
• Meet applicable legal, regulatory and reporting requirements.

We will not use your information for unrelated purposes without an appropriate basis or notice, as required by applicable law.

Donations made through our website may be processed by a third-party payment gateway, bank or other authorised payment service provider.

When you make a payment, certain information may be shared with the relevant provider to complete the transaction, verify payment status, prevent fraud and meet applicable requirements.

CAREPROMISE FOUNDATION does not intend to collect or store complete card numbers, card security codes, banking passwords or UPI PINs on its website.

Please do not share your banking password, OTP, UPI PIN or other confidential payment credentials through our contact forms, email or messaging channels.

Payment processing is also subject to the applicable provider's terms and privacy policy.

We may use the information you provide to issue donation receipts and maintain the records required for donation administration and applicable compliance obligations.

Donors should provide accurate information where requested. Please contact us if you notice an error in your donation details or receipt.

For donation-related assistance, email info@carepromisefoundation.org.

Our website may use cookies or similar technologies to support essential website functions, understand website usage and improve the visitor experience.

Where analytics, advertising or other non-essential tracking technologies are used, appropriate notices and consent mechanisms will be provided where required by applicable law.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

We do not intend to sell your personal information.

We may share relevant information, where necessary and appropriate, with:

• Payment gateways, banks and payment service providers.
• Website hosting, maintenance, security and technology service providers.
• Professional advisers, auditors or authorised service providers.
• Government authorities or regulatory bodies where disclosure is legally required.
• Other parties where you have provided appropriate consent or where sharing is otherwise permitted or required by applicable law.

Where third-party service providers process information on our behalf, appropriate safeguards should be used in accordance with applicable requirements.

We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access controls, secure website connections, appropriate authentication, software updates, secure hosting and limited access to information.

However, no website or electronic transmission can be guaranteed to be completely secure. We cannot promise absolute security, but we aim to handle information responsibly and address security concerns appropriately.

Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, financial, accounting and compliance requirements.

Subject to applicable law, you may contact us to:

• Ask what personal information you have provided to us.
• Request correction of inaccurate information.
• Request deletion of information where deletion is legally and operationally permitted.
• Withdraw consent where processing is based on consent.
• Ask questions about how your information is handled.
• Raise a privacy concern or complaint.

Certain records may need to be retained to meet legal, financial, accounting or regulatory obligations.

To submit a privacy-related request, email info@carepromisefoundation.org with the subject line “Privacy Request.” We may need to verify your identity before responding.

CAREPROMISE FOUNDATION works to support children and young people through its focus areas. We recognise the importance of protecting children's privacy and dignity.

Personal information about children should only be collected where necessary, with appropriate safeguards and any parental, guardian or other consent required by applicable law.

Children's names, photographs, educational details, health information or personal stories must not be published on the website without the necessary permissions and appropriate privacy protections.

Our website may contain links to third-party websites, payment services or external resources.

These websites operate under their own privacy policies and practices. CAREPROMISE FOUNDATION is not responsible for the privacy practices of websites we do not operate.

We encourage visitors to review the relevant privacy policy before sharing personal information with a third party.

We may update this Privacy Policy when our website, services, information-handling practices or applicable legal requirements change.

The revised policy will be published on this page with an updated revision date. Visitors are encouraged to review this page periodically.

If you have any questions, requests or concerns about this Privacy Policy or the handling of your personal information, please contact us.

CAREPROMISE FOUNDATION

Email:

info@carepromisefoundation.org

Phone:

+91 8750908802

Subject Line:

Privacy Request / Privacy Concern

We will review your enquiry and respond as appropriate.